Privacy Policy

Effective November 1, 2026

Information we collect

When you set up Aurora Call, we collect information you provide such as your name, business name, email, telephone number, service location and account preferences. When the service handles forwarded calls, it may process caller telephone numbers, time and duration of calls, caller-provided messages, lead details and, if enabled, audio or transcripts.

How information is used

We use this information to provision and operate the service, route and answer forwarded calls, send lead notifications, provide support, prevent abuse, and improve reliability. We do not use caller contact details for unrelated marketing without an appropriate legal basis.

Who receives information

We may share information with service providers who process communications, hosting, AI functions, messaging, and payments on our behalf. The subscribing business receives the leads and call details generated for its account. Payment card details are handled by the payment provider and are not intended to be stored by Aurora Call.

Storage, security and international processing

Service providers may process data in countries other than the caller's or subscriber's country. We use reasonable technical and organizational measures to protect information, but no networked service is completely secure. Retention depends on service needs and legal obligations; information should not be kept longer than necessary for those purposes.

Caller notices and consent

Business subscribers are responsible for required notices and consent for call recording, transcription, AI handling, and delivery of text messages. Subscribers must not forward calls or upload data that they lack permission to process.

Your choices

Subscribers may request access, correction or deletion of eligible account data, subject to legal and technical limits, by using the support channel identified with their subscription. Callers should first contact the business they called for requests concerning that business's leads or call records.

Changes

We may update this policy as our services evolve. Significant changes will be communicated where required by law.