Refund Policy

Effective November 1, 2026

Monthly subscription

Aurora Call is offered as a recurring monthly subscription. The current advertised plan is USD $49/month, with applicable taxes or additional charges disclosed at checkout. Billing repeats automatically until canceled.

First-payment refund

If the service does not work as described or you decide it is not suitable, you may request a refund of your first subscription payment within 7 calendar days after the initial charge. Please provide the billing email and a short description of the issue. Approved refunds return to the original payment method through the payment provider.

Renewals and cancellation

Cancel before your next renewal to avoid another charge. A cancellation normally stops future billing while service continues until the end of the period already paid. Renewals and partially used subscription periods are ordinarily not refunded, except where applicable law requires otherwise or we determine that an error or service failure warrants a refund.

Duplicate or unauthorized charges

If you believe a charge was made in error, is duplicated, or is unauthorized, contact the support method provided in your purchase receipt promptly so it can be investigated. You retain any rights available under applicable law or through your payment provider.

How to request help

Use the account's Manage service option or the contact details provided in your purchase confirmation to request a cancellation or refund. Include the email used for the subscription, payment date and reason for your request. We will review requests and communicate the outcome.